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Refund Policy

Effective Date: [06/16/2025]

At MovaStone Enterprises, we stand behind the quality of our services and products. Our goal is to ensure customer satisfaction while maintaining fair business practices. Please review our refund policy below.

1. Services and Digital Products

All service fees, consultations, and digital products (including downloadable materials or online content) are non-refundable once the service has been rendered or the product has been accessed/downloaded.

If you believe there has been an error or issue with a service or digital product, please contact us within 7 days of your purchase. We will assess requests on a case-by-case basis and determine if a credit or partial refund is appropriate.

2. Physical Products (If Applicable)

If your purchase involves a physical product:

  • You must request a return within 14 days of receiving your item.

  • Items must be unused, in original condition, and returned with original packaging.

  • You are responsible for return shipping costs unless the item was defective or incorrect.

Refunds will be issued only after we receive and inspect the returned item.

3. Deposits and Booking Fees

Deposits or booking fees for services or rentals (if applicable) are non-refundable, unless otherwise stated in a written agreement. In certain cases, we may allow you to reschedule or apply the deposit toward a future date.

4. No Refunds for Customer Error

We are not responsible for:

  • Incomplete or incorrect information provided by the customer

  • Missed deadlines due to lack of customer response

  • Dissatisfaction based on personal preference when service was delivered as described

5. Contact Us

If you have a concern or believe you are eligible for a refund, please contact us at:

MovaStone Enterprises
Email: [Info@MovaStoneEnterpriss.com]
Phone: [877-811-0348]
We will respond within 2–3 business days to resolve your issue professionally.

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